Airline Ticket Desks at Gran Canaria Airport (LPA)
Contact numbers, terminal locations and opening times for each airline
Rebooking a flight, adding baggage or dealing with a delay? This guide lists every airline desk at Gran Canaria Airport, with terminal locations, local phone numbers and opening times, including where Ryanair's check-in desks are found on the lower level.
Overview
Whether you need to change a flight, pay for extra baggage, arrange special assistance, or sort out a missed connection, some things are still easier to fix in person. This guide lists every airline desk at Gran Canaria Airport (LPA) with a staffed office and a local phone number, plus where Ryanair passengers check in.
What Can You Do at an Airline Desk?
- Tickets & rebooking: buying tickets, changing dates or times, adding extras.
- Check-in & documents: boarding passes, ID checks, travel documents for special destinations.
- Baggage: extra or oversized baggage, paying excess baggage fees, tagging sports equipment.
- Special assistance: unaccompanied minors, medical equipment, passengers with reduced mobility (PRM).
- Disruptions: help with schedule changes, delays and cancellations.
Note: lost baggage is usually handled by the airport's ground handling agent, "Groundforce", at desk 6 in the arrivals area, rather than by the airline desk itself.
Airlines with a Staffed Office at LPA
The following airlines have a local phone number and a staffed desk in the departures hall:
| Airline | Local phone number | Location in the terminal | Typical services | Opening times / notes |
|---|---|---|---|---|
| Iberia | +34 928 579 549 / +34 928 579 197 | Level 1, Zone A, check-in desks 42–45 | Ticket sales, information & reservations, check-in | No fixed hours published; generally follows the flight schedule. |
| Air Europa | +34 928 579 584 | Level 1, departures area | Information & reservations, support on the day of travel | No fixed hours published; generally follows the flight schedule. |
| Binter Canarias | +34 928 327 700 | Level 1, check-in area, desks 1–6 | Ticket sales, information, check-in | Phone line approx. 05:00–23:00 daily |
| Canaryfly | +34 928 018 500 | Level 1, check-in area (handled by Menzies) | Information & reservations, check-in on the day | Call centre approx. 07:30–21:30 daily |
Ryanair Check-In: Lower Level, Desks 401–406
Ryanair is the main airline connecting Gran Canaria with the UK, Ireland and several other European countries, but it does not run a walk-up ticket office at LPA. Instead, Ryanair passengers check in at desks 401–406 on the lower level of the terminal, between the car hire offices and the police station.
There is no dedicated phone desk on-site for Ryanair — changes, cancellations and extra baggage are normally handled through the Ryanair app or website before you travel. If you need help on the day, the check-in desks on the lower level are your best option.
Airlines Without a Staffed Desk
Several airlines that serve the UK, Ireland, Scandinavia, Poland and the Baltic states — including easyJet, Jet2, TUI, Norwegian, Wizz Air, LOT Polish Airlines, Air Baltic and SAS — do not appear to have a dedicated, staffed office or a published local phone number at LPA. These airlines are typically handled by check-in desks and third-party ground handling agents, with customer service managed online or by phone from your home country.
Opening Hours & Practical Tips
- Desk hours: vary by flight schedule; airlines generally open their desks around 2–3 hours before departure. Check the terminal display boards on the day of travel.
- Phone hours: Binter approx. 05:00–23:00 daily; Canaryfly approx. 07:30–21:30 daily (see table above).
- Finding your way: from the P1 car park and the bus/taxi zones, you can walk straight into the departures hall (Level 1). Look for the "Information & Meeting Points" signs in both the arrivals area (Level 0) and departures (Level 1).
Getting There / Transport Connections
Most travellers reach the airline desks after arriving at LPA by airport bus Line 60 to Las Palmas, by hire car, or by pre-booked airport transfer. For islandwide bus connections, see the Guaguas Global network overview. If you are continuing to a cruise ship the same day, check the cruise port transfer guide.
Nearby Attractions
| Attraction | Distance from LPA | Why visit |
|---|---|---|
| Playa del Hombre | Local beach popular with surfers, a short drive from the airport. | |
| Agüimes old town | Well-preserved historic centre with cobbled streets and a striking church. | |
| Las Palmas de Gran Canaria | The island's capital, with Las Canteras beach and the old town of Vegueta. |
Frequently Asked Questions
What can I sort out fastest at an airline desk?
Same-day rebooking, extra or oversized baggage, unaccompanied minor registration, document checks, and help with a connecting flight.
Where do I find the Ryanair desks?
Ryanair check-in desks (401–406) are on the lower level of the terminal, between the car hire offices and the police station — not in the main departures hall with the other airlines.
Do all airlines have a staffed office at LPA?
No. Iberia, Air Europa, Binter Canarias and Canaryfly have local phone numbers and staffed desks. Many low-cost and long-haul carriers, including several serving the UK, Ireland, Scandinavia, Poland and the Baltics, are handled through check-in desks and online support instead.
Where do I report lost luggage?
Lost baggage is usually handled by the ground handling agent, Groundforce, at desk 6 in the arrivals area, rather than at the airline's own desk.
Are there fixed opening hours for the airline desks?
Fixed office hours are rarely published. Desks generally open 2–3 hours before departure, in line with the flight schedule.