Gran Canaria Transfer Service FAQ

Why our service can be cheaper as most official Taxis in Gran Canaria and still provide better quality?

• Our Taxi-, Limousine- & Minibus Service operates with a planned service calendar, so that unpaid waiting hours for our vehicles and drivers can be minimized. Our ability to combine in many cases arrival and departure drives is not only environmentally friendly, but also reduces cost avoiding empty trips.

Are there supplements?

• Our Las Palmas Airport Transfer has fixed rates depending on the destination area on Gran Canaria Island – You pay directy to the driver the preconfirmed price, supplements will be only charged, if yourself will change the terms (other destination area, not advised bulky luggage, not announced additional passengers).

My flight is delayed:

• The Chauffeurs & Taxi-Drivers always track your flight number on the arrival board, so you have not to announce any change. Please advise if you can, about extraordinary incidents (example: lost baggage leads to delay). Our drivers are experienced and know, that pick up of your baggae needs a certain time and will await you.

You have lost your flight or canceled it:

• please inform us as soon as possible by Phone, SMS or E-Mail (on the confirmation sheet), when you will arrive with another flight number as advised. Change of date & time or cancelation of our service is always free of charge.

Wheel chairs, bicycles, sport equipment, child seats & boosters

• Please advise any extraordinary luggage, there is no supplement, if you have booked the adequate vehicle. For adequate child seats (no supplement) please advise always the childs age or weight & size. Child seats or boosters are not necessary for children taller than 135 cm or older than 12 years. Child seat norms: Group 0 (baby up to 10 kg), Group I (child 9 kg to 18 kg), Group II (child 15 kg to 25 kg), Group III (child 22 kg to 36 kg).
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additional drop off locations …

• Our prices are calculated for nonstop drives with 1 dropp off location. If you need an additional drop off stopover in the same area, we will charge a 3 € supplemnt for the additional time and mileage needed.